PeopleCert ITIL® 4 Service Desk eLearning

Name: ITIL® 4 Foundation E-learning
Price: 750 CHF
Availability: InStock
Rating: 5.0 (3 reviews)

Description

Introducing our comprehensive eLearning program on ITIL® 4 Practitioner: Service Desk. This module is designed to help IT practitioners and leaders improve user and customer experience, as well as the overall success of service relationships by providing best practice guidance on the Service Desk practice.

Key Features:

Key Concepts and Importance: Understand the purpose and key concepts of the Service Desk practice, including its role as the central point of contact between the service provider and users, facilitating effective communication and support.
Practice Success Factors and Metrics: Learn about practice success factors (PSF) and key metrics essential for measuring the effectiveness of the Service Desk and ensuring it meets organisational and user needs.
Processes and Roles: Explore Service Desk processes, including key activities, and understand the roles and necessary competencies to integrate and position the practice effectively within your organisation to enhance service delivery and user satisfaction.
Information, Technology, and Partners: Discover how information and technology can support the Service Desk practice, providing tools for continuous improvements and efficient service delivery, and learn the role of partners and suppliers in enhancing service delivery to meet business objectives.
Capability Model and Practice Success: Understand the ITIL capability model supporting practice development and learn strategies for succeeding with the Service Desk practice in alignment with ITIL guiding principles.

Delivered through Canvas LMS
Engaging multimedia approach
Interactive elements
Multi-level learning structure
Quizzes and knowledge checks
Take2 Re-sit Exam Option

Why Choose This Course?

Flexible Learning: Study at your own pace with our flexible learning platform, available anytime and anywhere.
Expert Content: Engage with expertly crafted content including videos, quizzes, case studies, and real-world examples.
Certification: Includes a voucher for the official ITIL® 4 Practitioner exam. Earn a globally recognized certification upon passing.
Interactive Elements: Our course features an engaging multimedia approach with interactive elements.

Additional Benefits:

Take2 Re-sit Exam Option: Provides extra security and peace of mind for passing your exam.
Mock Exam: Access a timed and marked mock exam to reduce exam anxiety.
PeopleCert Plus Membership: Gain access to ITIL 4 Practice Guides, templates, and more for 1 year.
Digital Badge: Download your ITIL® 4 Practitioner digital badge to showcase on LinkedIn, your CV, or other platforms.

Skills Covered:

Service Operation
Customer Service
Continual Improvement

Enroll today and take advantage of this eLearning program to enhance your skills, expand your professional opportunities, and contribute to your organization’s success!

FAQ

How long does it take for my order to be processed?

We strive to fulfill all orders as soon as possible, but it might take up to 24 hours.
Please also note, that this can vary on weekends.
Our regular business times are Mo-Fr 8:00-18:00 UTC +1

What is ITIL 4?

ITIL 4 is the latest release of the globally acknowledged IT Infrastructure Library framework. It provides guidance to businesses and individuals on how to use modern IT Service Management practices combined with an Agile mindset to meet ever-changing business needs and deliver value to its users. ITIL is supported by a comprehensive certification scheme, which spans knowledge from the principles to how the entire framework fits together.

How much time do I have for the actual ITIL® 4 Practitioner: Service Desk exam?

For this exam, you have 30 minutes.

How many questions are in the ITIL® 4 Practitioner: Service Desk exam?

Thee exam contains 20 questions and the passing score is 13 out of 20 marks required to pass (65%)

What are the requirements to take the ITIL® 4 Practitioner: Service Desk test?

An ITIL 4 Foundation certification is a pre-requisite for studying this module

What is the passing score for the ITIL® 4 Practitioner: Service Desk exam?

To pass the exam, you will need to score at least 13 out of 20 marks, which corresponds to a passing percentage of 65%.

What is the format of the ITIL® 4 Practitioner: Service Desk exam?

The exam consist of multiple-choice questions where you will be presented with a question and several possible answers. You will need to select the correct answer from the options provided.

Can I use supporting materials in the ITIL® 4 Practitioner: Service Desk exam?

This exam is a closed-book exam, meaning you won’t have access to any reference materials or resources during the test. You’ll need to rely on your knowledge and understanding of the subject matter.