ITIL® 4 Practitioner: Continual Improvement eLearning by PeopleCert

Introducing our comprehensive eLearning program on ITIL® 4 Practitioner: Continual Improvement. This module is designed to help IT practitioners and leaders learn to deliver an agreed quality of service by handling all predefined, user-initiated service requests in an effective and user-friendly manner.

Key Features:

• Key Concepts and Importance: Understand the purpose and key concepts of the Continual Improvement Practice, highlighting its significance in fostering a culture of ongoing improvement and innovation within the organisation.
• Practice Success Factors and Metrics: Learn about practice success factors (PSF) and key metrics essential for evaluating the effectiveness and impact of Continual Improvement initiatives on organisational performance and service delivery.
• Processes and Roles: Explore Continual Improvement processes, including key activities, and understand the roles and necessary competencies to integrate and position the practice effectively within your organisation to drive continuous enhancement and refinement of services, processes, and practices.
• Information, Technology, and Partners: Discover how information and technology can support Continual Improvement, providing tools, systems, and data for monitoring, analysing, and prioritising improvement opportunities, and learn the role of partners and suppliers in leveraging external expertise, resources, and best practices to drive improvement initiatives.
• Capability Model and Practice Success: Discover how the ITIL capability model supports the development of Continual Improvement capabilities, ensuring alignment with industry best practices and organisational requirements, and learn strategies for succeeding with Continual Improvement in alignment with ITIL guiding principles.