This self-paced ITIL®4 Foundation eLearning is available online and as an app with Learnify. It provides an overview of the complete ITIL®4 framework, the core concepts and the terminologies of the ITIL®4 Service Value System. By the end of this ITIL®4 certification course, you will understand how ITIL® evolved to adopt Lean and Agile concepts into a modern, state-of-the-art service management framework. In fact, the worldwide #1.
Furthermore, you will be fully prepared to master the included official ITIL®4 Foundation exam.
At least based on the feedback of thousands of happy ITIL®4 Foundation certificate holders who have watched our videos over 6 Million times.
It is generally known, that the Atacama Desert is the driest place on Earth. But only to those, who have never attended a badly presented ITIL training.
And this is exactly why we have created an engaging and fun experience. Because ITIL is not this last-century, dusty management framework, but an exciting, modern and fresh guidance centered around Lean and Agile thinking.
It is generally known, that the Atacama Desert is the driest place on Earth. But only to those, who have never attended a badly presented ITIL training.
And this is exactly why we have created an engaging and fun experience. Because ITIL is not this last-century, dusty management framework, but an exciting, modern and fresh guidance centered around Lean and Agile thinking.

Our accreditation is your insurance for superior quality of the content, style and delivered value. It has been granted to us as a result of a meticulous quality control executed by our accreditation partner, PeopleCert.
We are a small training company passionate about Agility and Service Management, caring about every attendee, and not just a huge training corporation who sends a different random trainer from LinkedIn to every course.
With us, all your questions will be answered, no concern will be left unaddressed and everything will be done to ensure your success during the official exam and while applying the framework in real-life situations in your role.
All our training courses, eLearnings and materials have been crafted with an enormous focus on customer’s needs. Our experiences from over 20 years in IT Service Management and training delivery, led to an ITIL®4 Foundation eLearning with a razor sharp focus on the necessary topics and how this knowledge can be applied most effectively in real life.
We know the most common pain-points, questions and concerns, and we have made sure, that these are addressed in the course curriculum. But if you feel, that something is missing, you can reach our trainer via the discussion feature of the course.
Certified candidates are highly valued for their skills and expertise and are therefore preferred by hiring companies. On completing the course, a certified candidate has a better understanding of IT Service Management, which makes them more valuable for the company.
Get the ultimate competitive edge, as ITIL®4 certified professionals earn up to 40% more than their non-certified peers. Learn how to use modern IT Service Management in the workplace and combine it with Agile, Lean and DevOps

Our accreditation is your insurance for superior quality of the content, style and delivered value. It has been granted to us as a result of a meticulous quality control executed by our accreditation partner, PeopleCert.
We are a small training company passionate about Agility and Service Management, caring about every attendee, and not just a huge training corporation who sends a different random trainer from LinkedIn to every course.
With us, all your questions will be answered, no concern will be left unaddressed and everything will be done to ensure your success during the official exam and while applying the framework in real-life situations in your role.
All our training courses, eLearnings and materials have been crafted with an enormous focus on customer’s needs. Our experiences from over 20 years in IT Service Management and training delivery, led to an ITIL®4 Foundation eLearning with a razor sharp focus on the necessary topics and how this knowledge can be applied most effectively in real life.
We know the most common pain-points, questions and concerns, and we have made sure, that these are addressed in the course curriculum. But if you feel, that something is missing, you can reach our trainer via the discussion feature of the course.
Certified candidates are highly valued for their skills and expertise and are therefore preferred by hiring companies. On completing the course, a certified candidate has a better understanding of IT Service Management, which makes them more valuable for the company.
Get the ultimate competitive edge, as ITIL®4 certified professionals earn up to 40% more than their non-certified peers. Learn how to use modern IT Service Management in the workplace and combine it with Agile, Lean and DevOps
ITIL 4 is the latest release of the globally acknowledged IT Infrastructure Library framework. It provides guidance to businesses and individuals on how to use modern IT Service Management practices combined with an Agile mindset to meet ever-changing business needs and deliver value to its users. ITIL is supported by a comprehensive certification scheme, which spans knowledge from the principles to how the entire framework fits together.
The ITIL 4 Foundation Master Class is available for one full year after your purchase
Yes, the official ITIL 4 Foundation exam is included in the pricing.
We will create your exam voucher after your first successful login in our learning management system, Learnify.
PeopleCert will send you all necessary details and instructions on how to register for your individual, online proctored exam.
Since it is online proctored, you can take it anytime and almost anywhere.
First of all, don’t worry.
In the unlikely scenario of not passing on first try, you just let us know via any of our available channels (Message over the course in Learnify, email, LinkedIn or chat on our webpage) and we will organize the next exam.
At no cost to you!
No questions asked. You will receive a second voucher, with which you can book another online proctored exam at any time convenient for you.
Since you still have access to the course (for 1 year overall), you can rewatch the videos and redo the mock exams as often as you like.
Furthermore, you can also use the discussion feature in the course to clarify any open questions or doubts.
Once we have created your exam voucher, you will receive a mail from PeopleCert with all necessary instructions to sign up for your exam and to access the official ITIL 4 Foundation eBook, at no additional cost.
The ITIL 4 Foundation certificate does not expire at all. It has life-time validity.
After successfully passing the exam, you will receive an e-mail from AXELOS with the next steps, which include:
A more detailed explanation can be found in our dedicated article.
The main video language is English.
However, different resources are also available in German and French.
German:
French:
Once you have completed the videos containing the main course content and generated your course completion certificate, you will have the possibility to open the form used for signing up.
There you can select your preferred date and time, which will be checked against our agenda.
We will let you know via email if it fits or suggest some alternatives.
Once we found a possible slot, we will send you a Microsoft Teams invitation for the call. This allows us to see each other and share the screen if needed.
Alternatively, we can also utilize other meeting media like Google Meet or Zoom.
Hello, my name is Alex Schmidt and being an ITIL 4 trainer is one of my big passions, especially since the framework started incorporating Lean-Agile principles. I have been working in the IT departments of logistic and pharma companies and shared service centres since 2008. Throughout my career, I had the pleasure to train and certify over 500 individuals during on-site training courses. Furthermore, our online resources, with over 1 Million views, have helped thousands of happy ITIL 4 students.
I have always utilized the given guidance in my various roles (Strategy and Design Service Manager, Service Delivery Manager, ITSM Team Lead) and projects, like the implementation of a global ticketing tool or the design and rollout of global practices. Anybody attending my courses will experience the enthusiasm and passion I have for these topics, which will hopefully motivate them to apply the framework in their lives.
Once you have finished the course, you can sign up for a 1,5-hour session with me to talk about any related topic.
This could be:
You will receive the manual and other course material in PDF format for personal use.
The official ITIL 4 Foundation exam with Peoplecert.org is included in the price.
The certificate will be available for download in PDF format after passing the exam.
The digital badge will be available through Acclaim for sharing on LinkedIn or other social media pages and download in PNG format after passing the exam.
Attendees, who pass the exam, get a one-year subscription to the MyITIL platform provided by AXELOS, allowing them to access videos, templates, white papers and other useful Service Management resources.