Hi, my name is Alex and I am an officially accredited ITIL® (version 5) Trainer. I am very enthusiastic about this release and the changes it brings to the world of modern Service Management. I am a passionate trainer, landscape photographer, drone pilot and nature lover.
Always wondered about abbreviations in ITIL? Look no further and check out the top ITIL 4 acronyms you need to know in our article. Table of Contents “What is the SVS?”, “What does SLA mean?” and “What does ITIL stand for?” are quite common questions when talking about modern service management with ITIL 4. If […]
In ITIL 4, Practices are replacing the Services Management Processes known from before. Get the complete overview of all practices here. Table of Contents The ITIL 4 Practices Overview PeopleCert has published the ITIL 4 Practice guides, which are available for download to PeopleCert Plus subscribers. If you want to learn more, please have a […]
Looking for guidance on passing the official ITIL 4 Foundation exam? Look no further, you have come to the right place!
Have you ever wondered what the difference is between Value Streams and Processes? Look no further and check the answer in or blog article. Table of Contents What are Value Streams? Lately, I have been confronted more and more with this exact question, so I thought it would be good to summarize my thoughts on […]
Online proctored exams are a great alternative giving you the flexibility needed to prepare properly for your exam. Check our article for more! Table of Contents New Way of Taking Exams Many people I know experience some levels of stress when it comes to taking exams, ranging from silently-dying-on-the-inside to wildly-panicking-like-a-cat-seeing-a-cucumber (I warmly invite you […]
Lately, I have noticed more and more people sharing their achievements in the form of digital badges. It seems that this trend is growing rapidly, so I have decided to write a bit about the benefits and possible disadvantages.
…or how to start implementing ITIL 4 within your organization. Table of Contents Foreword ITIL 4 was officially launched February 2019 with the ITIL 4 Foundation course and has since been extended with many different courses like the Create Deliver & Support, Direct Plan & Improve any many more, allowing IT managers and professionals to upgrade their […]
Are you ready to try your know-how on the topic? Just click “Start Quiz” and jump right into it! The quiz contains 20 practice questions and has a passing rate of 65% just like the actual ITIL®4 Foundation Exam. The only difference is probably, that you don’t have a time limit for the quiz. You […]
How to get your well deserved ITIL 4 Foundation digital badge Because it is not that intuitive as one might think… Before you can hope to acquire the badge, you need to fulfil two prerequisites: Having an active PeopleCert Plus membership on your peoplecert.org account (which is always included in our exam packages, just saying…) […]
In this article, you will find everything you need to know about the ITIL 4 Foundation exam. Question types, most important topics and our insider tips and tricks.
