ITIL® 4 Practitioner: Problem Management eLearning by PeopleCert

Introducing our comprehensive eLearning program on ITIL® 4 Practitioner: Problem Management. This module is designed to provide IT practitioners and leaders with practical guidance on the processes and activities of Problem Management, including their roles in the service value chain.

Key Features:

• Key Concepts and Importance: Understand the purpose and key concepts of Problem Management, including its role in identifying and managing the root causes of incidents to prevent recurrence.
• Practice Success Factors and Metrics: Learn about practice success factors (PSF) and key metrics essential for evaluating the effectiveness of Problem Management and driving continual improvement.
• Processes and Roles: Explore Problem Management processes, including key activities, and understand the roles and necessary competencies to integrate and position the practice effectively within your organisation to enhance service stability and performance.
• Information, Technology, and Partners: Discover how information and technology can support Problem Management, providing tools and data for efficient problem identification, analysis, and resolution, and learn the role of partners and suppliers in enhancing problem-solving capabilities and resource availability.
• Capability Model and Practice Success: Discover how the ITIL capability model supports the development of Problem Management capabilities, ensuring alignment with industry best practices and organisational goals, and learn strategies for succeeding with Problem Management in alignment with ITIL guiding principles.