ITIL® 4 Practitioner: Monitoring and Event Management eLearning by PeopleCert

Introducing our comprehensive eLearning program on ITIL® 4 Practitioner: Monitoring and Event Management. This module is designed to help IT practitioners and leaders learn how to systematically observe services and service components, recording, reporting, and responding to selected changes of state identified as events.

Key Features:

• Key Concepts and Importance: Understand the purpose and key concepts of Monitoring and Event Management, highlighting its importance in proactively managing IT services and detecting events to ensure operational stability.
• Practice Success Factors and Metrics: Learn about practice success factors (PSF) and key metrics essential for evaluating the effectiveness and efficiency of Monitoring and Event Management in maintaining service health and performance.
• Processes and Roles: Explore Monitoring and Event Management processes, including key activities, and understand the roles and necessary competencies to integrate and position the practice effectively within your organisation to ensure timely detection and response to events.
• Information, Technology, and Partners: Discover how information and technology can support Monitoring and Event Management, providing tools and systems for effective monitoring and event management, and learn the role of partners and suppliers in enhancing monitoring capabilities to ensure comprehensive event detection and response.
• Capability Model and Practice Success: Discover how the ITIL capability model supports the development of Monitoring and Event Management capabilities, ensuring alignment with industry best practices and organisational requirements, and learn strategies for succeeding with Monitoring and Event Management in alignment with ITIL guiding principles.